These terms explain what Starpay does and does not do. The short version: your wallet is self-custody, so you alone control your keys and are responsible for your recovery phrase. Blockchain transfers cannot be reversed. The card is optional and has its own Cardholder Terms.
1. About these terms
These Terms of Service (“Terms”) are an agreement between you and Starpay Digital Limited (“Starpay”, “we”, “us”), a company registered in Hong Kong with company number 81414628 and its registered office at Level 15-16, Nexxus Building, 41 Connaught Road Central, Hong Kong.
They apply to the Starpay mobile app, the Starpay website and any related services (together, the “Services”). By creating a wallet, opening a card or otherwise using the Services, you agree to these Terms.
If you use the Starpay card, the Cardholder Terms also apply. If the Cardholder Terms and these Terms conflict on a card matter, the Cardholder Terms win.
2. Who can use Starpay
To use the Services you must:
- be at least 18 years old and able to enter into a binding contract;
- not live in, or be a citizen of, a country where the Services are restricted;
- not be named on any sanctions list or owned or controlled by someone who is; and
- use the Services only for yourself, not on behalf of anyone else.
3. The Starpay wallet is self-custody
The Starpay wallet is software that runs on your device. Your private keys and your 12-word recovery phrase are created and stored on your device. We never receive, store or have access to them.
Because of this:
- we do not hold, control or safeguard your crypto-assets, and we cannot move, freeze or recover them;
- if you lose your recovery phrase and your device, your crypto-assets cannot be recovered by anyone, including us;
- anyone who obtains your recovery phrase can take your crypto-assets; and
- you are responsible for keeping your device, passcode and recovery phrase secure.
Starpay staff will never ask for your recovery phrase or private keys.
4. The Starpay card
The Starpay card is an optional virtual payment card issued by WasabiCard. It has a balance in US dollars that you top up by sending USDT from your Starpay wallet. To open a card you must pass identity verification.
The card is provided under the Cardholder Terms, which explain loading, spending, fees, limits, disputes and closing the card.
5. Your account and identity verification
Some features, including the card, need an account and identity verification. You agree to give us accurate, complete and current information and to update it if it changes.
We, or our verification partner Artha FinTech Pte Ltd, may ask for identity documents, a selfie or proof of address, and may run checks against public and private databases. We may refuse to open, or may suspend, an account or card if we cannot verify you or if the law requires it.
6. Blockchain transactions
When you send crypto-assets, you instruct the relevant blockchain network directly from your device. Blockchain transactions are final once confirmed and cannot be cancelled or reversed by us.
- Check the address, the token and the network before you confirm. Sending a token to the wrong address or on the wrong network may result in permanent loss.
- Each network charges a fee, paid in that network’s coin. Fees shown in the app are estimates and can change before your transaction is confirmed.
- Confirmation times depend on the network and are outside our control.
7. Fees
Our fees are listed in the Fees section of our FAQ at https://starpay.inc/faq/#fees and shown in the app before you confirm an action. Network fees are charged by the blockchain, not by us. We will tell you before we introduce or increase a fee.
8. Swaps and third-party services
Some features, such as swapping one asset for another, are provided by third parties, for example swapkit. Rates, availability and execution are set by those providers. We show you the quote before you confirm, but the final amount may differ because of price movement (“slippage”) and network fees.
Third-party services have their own terms. We are not responsible for their acts or omissions, except where the law says otherwise.
9. What you must not do
You must not use the Services:
- for anything illegal, including money laundering, terrorist financing, fraud or evading sanctions;
- to buy or sell illegal goods or services, or for gambling where it is not permitted;
- to interfere with, copy, reverse engineer or attack the Services or other users; or
- with information that is false or belongs to someone else.
10. Suspension and closing
We may suspend or close your account or card if we reasonably believe you have broken these Terms, if the law or a regulator requires it, or to protect you or others from fraud. Where the law allows, we will tell you why.
Closing your account or card does not affect your self-custody wallet. You can always access your crypto-assets with your recovery phrase, in Starpay or another compatible wallet.
You can stop using the Services and close your account at any time from the app or by emailing us.
11. No financial advice
Nothing in the Services is investment, financial, legal or tax advice. Crypto-assets carry significant risk, explained in our Risk Disclosure. You are responsible for your own decisions and for any taxes that apply to you.
12. Intellectual property
The Services, the Starpay name, logo and star mark, and all related content belong to us or our licensors. We give you a personal, non-transferable licence to use the app for its intended purpose. Token and network logos belong to their respective owners and are used only to identify them.
13. Our liability
We provide the Services with reasonable care and skill. Beyond that, and to the extent the law allows, the Services are provided “as is” without other warranties.
We are not liable for losses caused by: your loss or disclosure of your recovery phrase or device; transactions you authorise; blockchain networks, token issuers or third-party services; or events beyond our reasonable control.
Where we are liable, our total liability to you is limited to HK$500, except where the law does not allow a limit. Nothing in these Terms limits liability for fraud, death or personal injury caused by negligence, or anything else that cannot be limited by law.
14. Changes to these terms
We may update these Terms. We will provide at least thirty (30) calendar days’ prior notice of material changes to these Terms or applicable fees, in the app or by email, unless a different period is required by law or urgent changes are permitted under the applicable agreement. If you do not agree, you can stop using the Services before the change applies.
15. Complaints, governing law and disputes
If something goes wrong, contact us first at support@starpay.inc and we will try to put it right. Our complaints procedure is at https://starpay.inc/complaints.
These Terms are governed by the laws of Hong Kong. The courts of Hong Kong have jurisdiction, without affecting any mandatory consumer rights you have where you live.
16. Contact
Starpay Digital Limited, Level 15-16, Nexxus Building, 41 Connaught Road Central, Hong Kong. Email: support@starpay.inc (support) or legal@starpay.inc (legal notices).